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About dealing with grievances measures of the JA mutual aid and dispute solution measures

1.Association of Japan mutual aid mutual aid counselor's office https://www.jcia.or.jp/advisory/index.html
The association of general Japan mutual aid mutual aid counselor's office acquires the certification of the Minister of Justice based on "law about the promotion of the use of the alternative dispute resolution procedure" (the ADR promotion method).
(a certification acquisition day: on January 26, 2010 a certification number: the 57th)
2.General incorporated foundation compulsory automobile liability insurance, mutual aid dispute processing mechanism http://www.jibai-adr.or.jp/
 
About payment of the compulsory automobile liability insurance mutual aid, "general incorporated foundation compulsory automobile liability insurance, mutual aid dispute processing mechanism" to receive the supervision of the Minister of Land, Infrastructure and Transport and the Prime Minister as trial outside dispute processing engine having specialized knowledge with fair neutrality is installed for time when you were not able to understand an emergency either. As for this engine, it is investigated the indispensability about the payment of the compulsory automobile liability insurance mutual aid
I perform this and intermediate for the person concerned of the dispute.
※ About the contact information (address, phone number), please see a homepage.
3.Japan Federation of Bar Associations traffic accident consultation center https://n-tacc.or.jp/
 
A counselor's office of the Japan Federation of Bar Associations traffic accident consultation center is installed in each bar associations of the whole country, and it is free, and a specialized lawyer performs the consultation about the traffic accident and the mediation of the settlement out of court.
※ About the contact information (address, phone number), please see a homepage.
4.Traffic accident dispute processing center http://www.jcstad.or.jp/
 
Free, in the traffic accident dispute processing center, the judge consisting of people of learning and experience and lawyers performs the mediation of the settlement from the fair situation to follow the fair benefit of victim.
※ About the contact information (address, phone number), please see a homepage.
5.Japan Federation of Bar Associations's lawyer insurance ADR https://www.nichibenren.or.jp/activity/resolution/lac.html
 
About the amount of payment presence, payment of the money of mutual aid in the legal fee security special contract, "Lawyer Japan Federation of Bar Associations insurance ADR" is installed as an alternative dispute resolution organization for time when you were not able to understand an emergency either. With this engine, the decision committee consisting of an insurance adept, the people of learning and experience whom insurance companies recommend it to and lawyers files for a dispute solution procedure (settlement mediation procedure, decision procedure) and an opinion expression from the fair situation.
※ About the contact information (address, phone number), please see a homepage.
  [summaries of the correspondence point such as complaints of our association]                                                                                                               Tsugaru Hirosaki agricultural cooperative
 
  1. The correspondence person in charge copes with consultation, a complaint in charge of duties to suffer from a reception desk, the, as a general rule, consultation, complaint concerned about consultation, the complaint that mutual aid business from user requires in The headquarters and branches (place) of our association. 
  2.     But, depending on contents and the situation such as consultation, the complaint, a teller may cope.
  1. When there are the proposals such as consultation, the complaint, our association investigates circumstances, facts to suffer from a reception desk, the consultation, complaint concerned faithfully and plan cooperation with the relations region as needed, and they act as this for the quick solutions such as consultation, the complaint.
  2.     In addition, I request JA mutual aid for solution support as needed and try for a quick solution in cooperation with JA mutual aid ream.
  1. In a reception desk, the correspondence such as consultation, the complaint from user, I cope quickly and appropriately and aim at getting enough hearing, understanding and assent as possible of user, and solving proposal contents, circumstances.
  2. When it does not lead to a convincible solution of user, I introduce an appropriate outside medium for user and provide the information such as the summaries of the standard procedure.
  3. Our association respects it about the procedure of the outside engine and the result, and they observe it.
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